📑 Table of Contents
- Overview
- Moderator Responsibilities
- Moderator Conduct
- Moderation Actions
- Common Scenarios
- Staff Rules
- Appeals Process
Overview
This guide defines how moderators should manage and maintain the Somewhat Operational Plant Discord server.
The goal is to create a professional, structured, and safe environment for:
- Community members
- Contributors
- Staff
- Players
ℹ️ Note
Moderators are representatives of PulseGrid Studios and must act accordingly.4 messages have been deleted.
Moderator Responsibilities
Moderators are responsible for:
- Enforcing rules fairly and consistently
- Maintaining a calm and professional environment
- Assisting users when needed
- Escalating serious issues
💡 Tip
Most moderation should be preventative — not reactive.
Moderator Conduct
Moderators must:
- Remain professional at all times
- Avoid arguments with users
- Never abuse moderation tools
- Keep internal discussions private
⚠️ Warning
Abuse of moderation systems will result in immediate removal.
Moderation Actions
Moderation should follow a clear escalation path:
1. Clarification
Explain the rule to prevent escalation.
2. Warning
Formal notice that behaviour must stop.
3. Message Removal
Delete inappropriate or harmful content.
4. Timeout
Temporary restriction from messaging.
5. Kick
Removal from server (can rejoin).
6. Ban
Permanent removal from server.
ℹ️ Note
Not all situations require every step — use judgement.
Common Scenarios
Spam
- Repeated messages or flooding chat
Action: Warning → Timeout → Ban
Harassment / Bullying
- Targeting or attacking users
Action: Immediate Warning or Timeout
Escalate if continued
⚠️ Warning
Severe harassment may result in instant bans.
Hate Speech
- Racism, homophobia, etc.
Action: Immediate Ban
Exploits / Cheating Discussion
- Sharing or promoting exploits
Action: Warning → Ban
Staff Impersonation
- Pretending to be staff
Action: Immediate Ban
False Reports
- Abuse of reporting systems
Action: Warning → Escalation
Ticket Abuse
- Spamming or misusing support tickets
Action: Warning → Timeout
Staff Rules
All staff must follow additional rules:
- Do not moderate when personally involved
- Do not threaten punishments
- Always log major actions
- Escalate serious incidents
💡 Tip
If unsure — escalate instead of guessing.
Appeals Process
Users may appeal punishments through official channels.
Appeals should:
- Be reviewed fairly
- Include evidence where possible
- Be handled by staff not involved in the original action
ℹ️ Note
Not all bans are eligible for appeal.
Final Notes
Moderation is about maintaining order and professionalism, not punishment.
💡 Tip
The best moderation is the kind users don’t notice.